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Delft Imaging Systems provides adequate training, support and service to ensure system availability and uptime. Local distributors are carefully selected and skilled to enable local training and system maintenance. Remote access by the manufacturer or by its regional service centre to diagnose the functioning of the camera system is possible while local 1st and 2nd line support is guaranteed. Below, please find the list of comprehensive services offered by the manufacturer for 1, 3 or 5 years at fixed prices. Services availability in the country of destination has to be confirmed by the manufacturer. 
Product service sheet valid until January 1st 2010 revision January 2009 | Odelca-DR
| | Installation on site by certified engineers | | | installation X-ray system | Yes to be quoted | | | installation PACS central image reading
| Yes to be quoted
| | Training | | | installation on site/local
| Yes to be quoted
| | | operation on site/local
| Yes to be quoted
| | | hardware & software on site/local
| Yes to be quoted
| | | user manual free of charge
| yes
| | Service contract period | (months from date of delivery) | | | 12
| free of charge | | | 36
| € 18,000
| | | 60
| € 40,000
| Warranty & Maintenance Services included under service contract
| | | Preventive
| | | software bug fixing
| yes
| | | cleaning
| no
| | | Corrective | | | claim handling | yes
| | | response time (local office hours) | 8 hours
| | | labour on site repair
| yes
| | | free replacement parts supply by manufacturer
| yes
| | | 3rd line helpdesk 5x8 by the manufacturer
| yes
| | | Pro-active
| | | remote diagnostics by manufacturer
| yes
| | | free software upgrades by manufacturer | yes
| Components included
| | | X-ray tube
| yes
| | | PC, diagnostics viewer
| yes
| | | X-ray generator
| yes
| | | camera system
| yes
| Computer Aided Diagnostics
| | | access (when released)
| yes
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